Cannabis Info

  • How do I understand the THC and CBD content displayed on my cannabis product label?

  • What’s the difference between THC and Total THC on a cannabis product label?

  • Do cannabis products have an expiry date? How do I know if my product is fresh?

  • How do I contact the Licensed Producer of my product?

  • What is decarboxylation?

  • Why is the cannabinoid content listed differently for dried flower than it is for oils or capsules?

  • Why does legal cannabis sometimes cost more than what’s available on the black market?

  • How do I grow my own cannabis plants indoors?

  • When will my cannabis plants be ready for harvesting?

  • Do you offer refunds for seeds that do not germinate?

  • Is germination guaranteed?

  • What growing conditions can influence cannabinoid production and potential yield?

About My Order

  • Can I place an order if I’m currently outside of Ontario? (US/International orders)

  • How do I contact the Licensed Producer of my product?

  • Can the OCS shipping and packaging boxes be recycled?

  • Can I send back cannabis packaging to be reused or refilled?

  • Can I recycle my cannabis packaging?

  • Why does legal cannabis seem to be packaged so excessively?

  • What should I do if I disagree with the findings of a Quality Complaint I filed with a Licensed Producer?

  • Can I purchase a product online and return it to an Authorized Cannabis Store?

  • Can customers use Canada Post Flex Delivery to have packages shipped straight to Post Office?

  • Can I change or cancel my order after I’ve placed it?

  • What should I do if I have a complaint about the quality of product I purchased on OCS.ca?

  • How long will it take to receive my order?

Cannabis Health & Safety

  • What are some of the safety features of cannabis packaging?

  • How can I safely dispose cannabis?

  • Can I give cannabis to a minor in my home?

  • How can I reduce the risks of consuming cannabis?

  • Can I use cannabis while pregnant or breastfeeding?

  • Does cannabis consumption lead to other drug use?

  • Is it unhealthy to inhale cannabis smoke?

  • Is it possible to overdose on cannabis?

  • Are there programs to help me if I think I’ve become addicted?

  • Why shouldn’t alcohol be consumed with cannabis?

  • Why shouldn’t tobacco be consumed with cannabis?

  • Can I drive while or after using cannabis?

About OCS

  • Can First Nations request that the OCS not deliver to their reserve?

  • How can I track my order?

  • Where is my personal information stored?

  • Can I use my medical document for medical cannabis to make a purchase at OCS?

  • How does OCS ensure that cannabis products are not sold to youth?

  • Can I return products at OCS?

  • How do I apply for work with OCS?

  • What are your shipping fees?

  • Is ordering online secure?

  • How long does delivery take?

  • Can I buy online as a “guest?”

  • Is a signature required for delivery?

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Cannabis Products

  • What are edibles?

  • What are cannabis extracts?

  • What are cannabis topicals?

  • Why does legal cannabis seem to be packaged so excessively?

  • Can I recycle my cannabis packaging?

  • Can I send back cannabis packaging to be reused or refilled?

  • Can the OCS shipping and packaging boxes be recycled?

  • Is legal cannabis tested for quality before being sold?

  • My dried flower has lost its moisture content, what can I do?

  • Does dried flower cannabis go bad?

  • Can I purchase seeds or clones at OCS for growing my own cannabis at home?

  • Is selling medical cannabis subject to different rules than recreational cannabis?

Legalization

  • When will new product categories, such as edibles and concentrates, be available to purchase?

  • Can I grow cannabis plants outdoors?

  • What are the growing standards and regulations for legal cannabis?

  • Where can I consume cannabis?

  • Can I go into the United States or any other countries with my legally purchased cannabis?

  • When will OCS sell edible cannabis, cannabis extracts, and cannabis topicals?

  • Can I consume cannabis at work?

  • Why isn’t cannabis being sold in current LCBO locations?

  • Can I bring cannabis products into Canada from the United States?

  • How can I grow my own plants?

  • Who regulates the production and sale of recreational cannabis?

  • What is the legal age to purchase cannabis?