Current orders will be delivered in 1 to 3 business days. Delivery times could be longer due to current Canada Post job action.

Cannabis Info

  • Why is it unsafe for youth to consume cannabis?

    The brain continues developing until around age 25, and the use of cannabis may interfere with this development.  This is because when consumed, cannabis directly interacts with your brain and central nervous system.  Risks are increased with heavy, prolonged consumption and the early onset of use. Learn more about cannabis effects here.

  • How long will cannabis stay in my system?

    This always depends on how much you consume, how you consume it and your genetics, age, personality, gender and other personal biological factors. Effects can take up to 24 hours to fully dissipate, but THC can be detectable in the bloodstream for up to seven days or more, depending on several factors, including frequency of use. There are few reports of secondary intoxication (i.e. from second hand smoke or vape), but it also depends on a number of factors, including dose and ventilation of the space.

  • What effects might I typically expect from cannabis strains with moderate THC levels?

    Cannabis directly interacts with the brain and central nervous system. THC generally produces an intoxicating or impairing effect, even when very little is consumed. In moderate consumption, effects may include a sense of relaxation and pleasant euphoria. THC can also cause unpleasant or harmful effects. Senses may be heightened. The effects vary from person to person and will further depend on strain, consumption method and personal factors like genetics, existing mental health conditions, current mood, age, personality and gender. 

  • Is recreational cannabis different than medical cannabis?

    In Ontario, recreational cannabis is only legally sold through the OCS, and medical cannabis is only available legally with a medical document from a physician or nurse practitioner through licensed sellers and Health Canada-approved at-home cultivation (click here for more information on accessing medical cannabis). Products available in both channels may be different at any given time due to different distribution channels, but both are grown under regulated, quality-controlled conditions.

  • Do all cannabis products make you “high”?

    No. Cannabis products containing THC will have an intoxicating effect or produce a “high”. However, some cannabis products are exclusively CBD and generally have no intoxicating effects.

  • Can I cook with cannabis?

    Yes, but it takes practice to create cannabis-infused products that are consistently dosed. You can learn more about the considerations of cooking with cannabis here. For information on safe food handling and preparation (i.e. cannabis-infused foods) please click here.

  • How do I know how much cannabis to consume?

    Always start with a very small amount: one inhalation or a very small amount ingested. Wait at least 10 minutes before inhaling again and 60 minutes before ingesting any more. If ingesting capsules or oil, please follow the directions on the packaging. If you’re new to ingesting cannabis, consider ingesting very small amounts and waiting at least an hour to determine a product’s full effect. The effects of cannabis vary from person to person and will also depend on the type of product and method used for consumption, along with other personal factors that can include genetics, existing mental health conditions, current mood, age, personality, gender and whether cannabis has been consumed often enough to develop a tolerance. If you’re new to consuming cannabis or looking for a milder psychoactive effect, choose products with lower THC potency or cannabis products that contain CBD. If you prefer to avoid any potential for intoxication, opt for 100% CBD products.

  • What Is CBD?

    CBD is short for cannabidiol and is another common cannabinoid in cannabis. When consumed, CBD affects various processes in your body but does not produce an intoxicating effect.

  • What Is THC?

    Short for tetrahydrocannabinol, THC is the most common cannabinoid in cannabis. It is the primary psychoactive cannabinoid responsible for the intoxicating “high” that may be experienced when it’s consumed.

About My Order

  • How long will it take to receive my order?

    We currently expect orders to be delivered within three to five business days.  Delays due to the rotating strike action at Canada Post may occur.

  • When do I get my tracking number?

    You will receive an e-mail notification when your order is shipped including the Canada Post tracking number.  Currently, due to the large volume of orders we received upon legalization and the interruption in service through Canada Post, these notifications may be delayed.

  • The pre-authorization on my account disappeared. Is my order cancelled?

    Unless you receive a cancellation e-mail notice from Ontario Cannabis Store, your order is still being processed. There is sometimes a lag between when your credit card pre-authorization becomes a charge on your statement.

  • Will all my items arrive together?

    Generally, all items will be sent together in one package. There may be exceptions based on the size of products.

  • How is my order shipped?

    We ship our orders using Canada Post standard delivery.  An agent will deliver the package to your door and the signature of an adult 19 years or older will be required to receive it.

  • Can I return products for a refund?

    In certain circumstances, we will accept returned cannabis products in their original, unopened condition within 14 days.  Please see our return policy for full details.

  • Do I have to be home to receive my package?

    An adult aged 19 years or older must be home to sign for the package.That adult may be required to show valid photo identification to the delivery agent to verify that they are over 19.

  • Where’s my order?

    If you have received an email from Ontario Cannabis Store confirming receipt of your order, it is being processed. A second e-mail notification with the tracking number will arrive once your order is ready to ship.  We apologize for the delays we are currently experiencing. The large volume of orders we received upon legalization along with interruptions in Canada Post service are resulting in delayed shipping times.

Cannabis Health & Safety

  • Can I give cannabis to a minor in my home?

    No. According to the Cannabis Act, even parents or guardians can face significant legal consequences for distributing cannabis to a minor, including up to a 14-year prison penalty. The rules and penalties for distributing cannabis to minors are different than those set for alcohol distribution to minors.

  • How can I reduce the risks of consuming cannabis?

    Cannabis use has health risks that are best avoided by not using it. However, there are steps that can be taken that will reduce the health risks associated with use: Delay cannabis use until later in life (after the age of 25) Avoid using synthetic cannabis (e.g., K2, Spice)  Avoid use of cannabis before operating a vehicle, and wait at least six hours after using cannabis before operating a vehicle Avoid mixing cannabis with alcohol or tobacco Avoid smoking cannabis Limit and reduce how often you use cannabis  

  • Can I use cannabis while pregnant or breastfeeding?

    There is no known safe amount of cannabis to use during pregnancy or when breastfeeding. Cannabis use during pregnancy has been linked to low birth weight, and can harm a child’s brain development. Pregnant and breastfeeding women should not consume cannabis, as it could harm the fetus or baby.

  • Does cannabis consumption lead to other drug use?

    There is limited evidence that suggests cannabis use is likely to precede the use of other legal and illicit substances and the development of addiction to other substances. The majority of people who consume cannabis do not go on to use other harder substances, such as stimulants or opioids.

  • Is it unhealthy to inhale cannabis smoke?

    Inhaling smoke of any kind can lead to lung damage and respiratory problems. Certain smoking practices such as deep-inhalation or holding one’s breath increases these risks. It is known that cannabis smoke contains chemicals and tar that are similar to tobacco smoke.

  • Is it possible to overdose on cannabis?

    Consuming too much cannabis can result in significantly unpleasant effects, but they should be experienced temporarily. There is no documented case of death resulting from a toxic overdose of cannabis.

  • Are there programs to help me if I think I’ve become addicted?

    If you feel you have developed a cannabis-use disorder or addition, help is available.

  • Why shouldn’t alcohol be consumed with cannabis?

    Combining cannabis and alcohol can elevate the felt effects and lead to extreme intoxication, dizziness and nausea. Combining cannabis with alcohol can also increase the risk of vulnerable people experiencing psychotic symptoms. Combining the two further lowers concentration and reaction times.

  • Why shouldn’t tobacco be consumed with cannabis?

    Tobacco is harmful on its own, and the co-use of tobacco and cannabis has been associated with developing a dependence on either substance, negative mental health outcomes, engagement in other risk-taking behaviours, and increased difficulty stopping cannabis use. There is some evidence that suggests combining tobacco with cannabis can lead to smoking initiation as well. In addition, using both substances may also lead to increased health risks compared to using just one or the other, such as the impact on the respiratory system.

  • Can I drive while or after using cannabis?

    Driving while experiencing the psychoactive and intoxicating effects of cannabis containing THC is extremely dangerous. Do not drive after using cannabis, and ensure you are informed about the driving laws in Ontario. Although the effects of intoxication from cannabis that contains THC may wear off, cannabis stays in your system for some time. It is recommended that individuals who use cannabis refrain from driving (or operating other machinery or mobility devices) for at least six hours after using cannabis. If tested, you could test positive for cannabis content in your body. There are strict penalties for driving and cannabis in Ontario. For more information please visit the Ministry of Transportation website here.  Also be aware that combining alcohol and cannabis can elevate the felt effects and cause severe impairment.

  • What are the mental health effects of cannabis use?

    In some people, cannabis use increases the risk of developing mental illnesses, such as psychosis or schizophrenia. Any cannabis use is associated with a 40% increased risk of psychosis. Consuming cannabis can produce effects that induce mild or temporary symptoms of anxiety, paranoia and delusional beliefs or cause more permanent mental impairment.Those who start using cannabis at a young age, use it daily, and have a family history of mental illness are at a greater risk. The effects and onset of these illnesses may also be worsened by using higher-strength cannabis products.Frequent cannabis use has also been associated with an increased risk of suicide, depression and anxiety disorders. Cannabis use may also exacerbate symptoms of existing mental health problems, though further research is required.

  • Can I get hurt consuming cannabis?

    There is no documented case of death resulting from a toxic overdose of cannabis. However, it is possible to “overconsume” cannabis, whereby short-term and long-term adverse effects can occur, especially if you consume large amounts. Short-term adverse effects may include confusion, fatigue and anxiety, panic, paranoia, elevated heart rate, and a significant impact to your ability to make decisions and react quickly. The potential long-term risks include harm to your memory, decision-making ability, concentration, intelligence and mental health harms. Inhaling cannabis long term may also lead to lung damage and infections.Driving or operating large machinery after consuming cannabis would present great risks to yourself and others. Remember that driving while impaired is against the law. It’s also crucial to keep all cannabis products stored safely to avoid consumption by children or pets.

About OCS

  • How can I track my order?

    When you submit an order through OCS.ca, you will receive a confirmation email along with a link that allows you to view your order status. OCS will send you an email update with a Canada Post tracking number once your order has been shipped. This order number will let you track your parcel's progress toward its final destination.

  • Where is my personal information stored?

    OCS is committed to protecting the privacy and confidentiality of its customers' personal information. The OCS Customer Privacy Policy explains how we will ensure the confidentiality and privacy of the personal information you provide to us. 

  • Can I use my medical document for medical cannabis to make a purchase at OCS?

    No. OCS does not give medical advice or fill medical prescriptions.

  • How does OCS ensure that cannabis products are not sold to youth?

    OCS has a strict policy of verifying the age of online visitors at the time of site entry, purchase and receipt of products.

  • Can I return products at OCS?

    Under some circumstances, some products may be returned within 14 days of purchase. For more info, read our Return Policy

  • How do I apply for work with OCS?

    Refer to the careers section on OCS.ca or visit our LinkedIn page.

  • What are your shipping fees?

    We offer a $5 flat-rate shipping fee for all orders for delivery within Ontario only.

  • Is ordering online secure?

    We use one of the most secure online ordering systems available and aim to provide the highest possible security at all times. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and credit card details.

  • How long does delivery take?

    We ship through Canada Post standard delivery service, and currently expect orders to be delivered within 1 to 3 business days. Delays due to the rotating strike action at Canada Post may occur.

  • Can I buy online as a “guest?”

    Yes. As long as you are 19 years of age or older with a delivery address within Ontario, you can buy online as a guest. You are not required to register for an account in order to browse or buy any products.

  • Is a signature required for delivery?

    Yes. An adult 19 years of age or older must be present and provide legal photo identification in order to sign for the package.

  • Do you offer same-day shipping?

    We do not currently offer same-day shipping.

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Cannabis Products

  • Can I purchase seeds or clones at OCS for growing my own cannabis at home?

    By Ontario law, you are permitted to grow up to four plants in your home (not per person). When available, OCS.ca sells various types of seeds for this purpose and will not sell clones at this time.

  • Is selling medical cannabis subject to different rules than recreational cannabis?

    Yes, the production and sale of medical cannabis is regulated entirely by the federal government. For recreational cannabis, the production is regulated federally, but its sale is regulated provincially.

  • Why does my cannabis product actually weigh more or less than listed on the package?

    The OCS only sells regulated, quality-controlled and tested cannabis products sourced from federally licensed producers authorized by Health Canada. The products that are shipped to the OCS from licensed producers are already individually packaged and sealed with an excise stamp. Health Canada sets strict standards for the net weight and net volume included on cannabis product labels. These rules allow for weight and volume to vary from labelled amounts within certain limits. If the product is between zero and two grams, Health Canada allows for a 10 percent variance. If the product is more than two grams, Health Canada allows for a 5 percent variance. For more information, please click here.  If you have concerns with weight or volume variances for a product purchased from the OCS, please contact the licensed producer directly.

  • Will OCS sell edibles or concentrated extracts?

    No. The sale of edibles and concentrated extracts is currently illegal.

  • What package sizes will be available for purchase?

    OCS.ca will sell dried cannabis in 1 gram (g), 3.5 g, 7 g and 15 g formats. There will be various size packages of pre-rolls, and various sizes of oils and capsules.

  • How does the 30-gram limit apply to non-dried forms of cannabis?

    One gram of dried cannabis is equivalent to: 70 g of non-solids product 0.25 g of non-solids concentrates 1 cannabis plant seed 15 g of solids containing cannabis 5 g of fresh cannabis Currently, only dried flower, liquids and plant seeds are legal for purchase.

  • What is the difference between cannabis from OCS and cannabis from a dispensary?

    As of October 17, 2018, OCS.ca is the only legal seller of recreational cannabis in Ontario. It is anticipated that a provincial legislative framework for licensing private retailers will be in place in April 2019. Until then, any storefront in Ontario selling cannabis remains illegal under federal and provincial laws after October 17, 2018. Cannabis products made available from private dispensaries and other illegal sellers are not regulated by Health Canada and are likely to be untested, meaning that the products may be unsafe for consumption. All cannabis sold at OCS.ca is sourced directly from producers licensed by Health Canada and subject to strict regulations.

  • What’s the best way to research the products available at OCS?

    Through OCS.ca, adults 19 years of age or older will have access to fact-based information on cannabis products that can help guide purchasing decisions, and safe and responsible consumption practices. All cannabis products available through OCS.ca contain information on THC and CBD content, terpene profiles, the producer and where the products were grown. More detailed information on these topics can be found in the Learn section of our website. For convenience, our online store contains helpful filters to assist you in sorting products by THC content, CBD content, price or terpenes.

  • Can products carried at OCS be traced back to their source?

    Yes. Per federal regulations, manufacturer lot information is indicated on every package.

  • What standards does OCS use for selecting products?

    OCS.ca carries only cannabis products from federally licensed producers in Canada. Licensed producers are subject to federal Health Canada regulations regarding the production facilities, conditions and origins of their products. Health Canada regularly visits producers to ensure these strict regulations are being followed, and regularly request to see their Certificate of Analysis to ensure that all products are tested and verified as safe for consumers. 

  • How does OCS source products?

    All of our cannabis is grown by producers licensed by Health Canada, and we only carry products that meet the federal regulations for quality, consistency and integrity.  

  • What do I do if a product has been recalled?

    Please contact our customer service line at 1-888-910-0627.

Legalization

  • Where can I consume cannabis?

    Currently, you can smoke or vape your recreational and medical cannabis in your private home, in your unit or on your balcony (depending on your building rules), in many outdoor public places (like sidewalks and parks), in designated guest rooms in hotels, motels or inns, residential boats or vehicles fitted with permanent sleeping accommodations and cooking facilities when parked or anchored and meet other criteria, and in controlled areas in: long-term care homes, certain retirement homes, residential hospices, provincially-funded supportive housing, designated psychiatric facilities or veterans’ facilities. However, other laws and policies may apply to restrict cannabis use in these places, such as municipal by-laws, condo by-laws, lease agreements, and the policies of employers and property owners.

  • Can I go into the United States or any other countries with my legally purchased cannabis?

    No. Never cross the border with your legally purchased cannabis. Cannabis remains an illegal drug in the U.S. and many other countries, even despite some states legalizing cannabis for non-medical and medical purposes.

  • Can I consume cannabis at work?

    If you require accommodation for the use of medical cannabis, you should consult your human resources department. As per the Cannabis Act, recreational cannabis can only be consumed in a private residence.

  • Why isn’t cannabis being sold in current LCBO locations?

    In accordance with recommendations made by the Government of Canada’s Task Force on Cannabis Legalization and Regulation, as well as many other public health experts, Ontario’s approach to cannabis retail does not permit cannabis products to be sold alongside alcohol products.

  • Can I bring cannabis products into Canada from the United States?

    No. If you are entering Canada from another country and you have cannabis with you in any form, you must declare it to the Canada Border Services Agency. Not declaring cannabis in your possession at the Canadian border could lead to arrest and prosecution.

  • How can I grow my own plants?

    You may purchase seeds from OCS.ca when available and are legally permitted to grow up to four plants in your home (not per person).

  • Who regulates the production and sale of recreational cannabis?

    Through Health Canada, the Government of Canada regulates the production of cannabis, while the Government of Ontario authorizes its distribution and sale.

  • What is the legal age to purchase cannabis?

    In Ontario, you must be at least 19 years of age to buy and possess cannabis.

  • Can I grow cannabis at home?

    Yes. You can grow up to four plants per private residential dwelling (not per person).

  • What happens to the medical cannabis system after legalization?

    The current ability and process to legally purchase medical cannabis will continue to exist. For more information, visit Health Canada or speak to your physician.

  • Can I travel with cannabis outside the province?

    As of October 17, 2018, recreational cannabis will be legal across Canada. The public possession limit of a maximum of 30 grams per individual is the same in all provinces and territories. Crossing the Canadian border with cannabis remains illegal, even after legalization. More information related to cannabis and travelling across the Canadian border can be found on the Government of Canada’s webpage here

  • How much recreational cannabis am I allowed to purchase?

    Adults 19 years of age or older may purchase up to 30 grams of dried cannabis, or the equivalent in other formats, per transaction. Our online store includes a shopping bag calculator that’s visible during shopping and when confirming an order before payment. This calculator automatically converts all cannabis products into the equivalent of dried cannabis in accordance with federal legislation. While customers may select more than 30 grams in the shopping bag, selections must be narrowed down to 30 grams or less when confirming an order and purchasing products. It is important for customers to understand that provincial legislation restricts the maximum amount of cannabis an individual may possess in public to 30 grams. Adults 19 years of age or older in Ontario may possess over 30 grams in a private residential dwelling. If you choose to grow cannabis yourself, you are only permitted to possess up to four cannabis plants per private residential dwelling (not per person).