Accessibility at the Ontario Cannabis Store (OCS)


We take initiative to communicate with individuals with disabilities in ways that account for their disability while remaining accommodating and respectful.

Notice of temporary disruption of service

In the event of a planned or unexpected disruption to our services, we will promptly notify customers. The notice will be posted on our website and will include information about the reason for the disruption, its anticipated duration and a description of alternative services if available.

  • We recognize that there is a barrier to service from some of our customers who cannot access a Canada Post outlet and live outside of the service area of our Same Day/Next Day service. We apologize for this inconvenience during this challenging time and we will continue to provide service updates as they become available. 

Our commitment to accessibility

At the OCS we are committed to meeting the accessibility needs of people with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equal opportunity.

We are committed to meeting accessibility requirements set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing an inclusive, accessible and barrier-free experience for people with disabilities across the following Integrated Accessibility Standards Regulation (IASR):

  • Customer Service
  • Information and communication
  • Design of Public Spaces
  • Employment

Multi-year accessibility plan
Our multi-year accessibility plan outlines what we are doing to meet the accessibility requirements of the AODA. 

You can download our plan to learn more. 

2019 AODA status report
Click here to read our 2019 AODA status report.

Accessibility of our public spaces
We are committed to ensuring that our public spaces are designed to be accessible and provide barrier-free access for people with disabilities. We incorporate accessibility criteria in the design and procurement of our goods, services and facilities. 

Customer service
We are committed to delivering an accessible, welcoming and inclusive customer experience. As part of our commitment to accessibility and our customers with disabilities, all OCS employees and individuals who provide goods, services or facilities on our behalf participate in customer service training specific to the IASRs of the AODA and the Ontario Human Rights Code. 

Service animals and support persons
At all OCS locations we welcome people with disabilities who are accompanied by a service animal or support person.

Use of assistive devices
People with disabilities may use their personal assistive devices when accessing our goods and services and our facilities.

Alternate formats
An accessible or alternate format for a document is a method of arranging information in a specific format in order to remove potential barriers to accessing and understanding information.

We are committed to providing accessible information and communication to our customers and we recognize that people with disabilities may use methods other than standard print to access information. Some methods that we offer include audio format, large text, accessible PDF and Braille.

While we strive to provide an accessible experience wherever possible, there are exceptions under the Information and Communication Standard that do not apply to:

  • Products and product labels;
  • Unconvertible information or communications; and
  • Information that the OCS does not control either directly or indirectly through a contractual relationship.

You can request alternate format documents by:

Web form: Contact OCS
Phone: 1-888-910-0627
For Accessibility Relay Service: dial 711
Live Chat Support

Mailing address:
Ontario Cannabis Store 
4100 Yonge Street, 2nd Floor
Toronto, ON M2P 2B5

Once we receive your request, your documents will be sent to you within 10 business days.

Website accessibility
Website accessibility refers to the inclusive practice of designing websites so that people with disabilities and those with different or diverse abilities can understand content, navigate and interact online and have equal access to information and functionality.

We are committed to making our websites accessible by conforming to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 and usable with assistive technology.

Providing feedback

We welcome your feedback about accessibility at the OCS.  When it comes to meeting accessibility standards for our goods and services, we’re always looking to improve. Whether we’re doing something you like, or if there’s something you think we can do better, we’d love to hear from you.

You can provide feedback in the following ways:

Web form: Contact OCS
Phone: 1-888-910-0627
For Accessibility Relay Service: dial 711
Live Chat Support

Mailing Address:
Ontario Cannabis Store 
4100 Yonge Street, 2nd Floor
Toronto, ON M2P 2B5

Last Updated: November 1, 2018

You’ll receive a confirmation message indicating that we received your communication within one business day. Your feedback will then be reviewed by our accessibility team, where we will consider possible action and reasonable accommodations that can be taken to improve our services. You will receive an update within 10 business days. If requested, we will provide accessible formats and communication supports in the feedback process.

Employment and career opportunities

We are committed to providing an accessible, equitable and inclusive candidate and employee experience.

We are an equal opportunity employer and are committed to providing reasonable accommodation throughout the recruitment process and in employment. We encourage candidates and employees to identify and discuss any potential accommodation requirements and we will work with you to meet your needs.