About My Order

Shipping Update

3:00 PM May 3, 2021

There are currently 3 options for delivery:

  • Same-Day Delivery (by Domain Express) – $8 ($7.08 + HST)
  • Express Delivery (by Domain Express) – No Charge
  • Expedited Delivery (within five days) by Domain Express – No Charge
  • Pick-Up at Canada Post Office (due to COVID-19) – No Charge

We have waived standard delivery fees (excluding Same-Day) during the pandemic to make this service as accessible as possible. 

Please note: Due to COVID-19 precautions, Canada Post has temporarily changed its delivery method and may take longer than usual to deliver. They will not be delivering parcels that require a signature or proof-of-age to the customer’s door. Instead, Canada Post will leave a notice card directing customers to a nearby post office where they can pick up their items by showing proof of identity.

NEED TO KNOW: Same-Day, Express and Expedited Delivery: Domain Express Courier 

  • Delivery drivers adhere to regional COVID-19 restrictions. This may mean that you have to meet your driver outside of your building. We appreciate your patience as we work to keep our communities and drivers safe. 
  • When submitting your order, please enter a mobile phone number (no landlines, please). We will text you order updates.
  • Expedited Delivery is only offered in areas not currently serviced by Same-Day and Express Delivery.
  • If you select the Same-Day Delivery option, your order will arrive the same day between 4 pm and 11 pm. The cut-off time for Same-Day Delivery is 12:00 pm.
  • If you select the Express Delivery option, your order will arrive within 3 days between 3 pm and 11 pm.
  • If you select the Expedited Delivery option, your order will arrive within 5 days, on Tuesday or Saturday, between 2 pm and 9 pm.
  • Missed Expedited deliveries will not be reattempted. If you are not home to receive your delivery, your order will be returned to the OCS and a full refund will be issued to your original form of payment.

Am I eligible for Same-Day, Express  or Expedited Delivery through OCS.ca?

Both Same-Day and Express Delivery are currently available to select customers in Southern Ontario. We are continuously working with our delivery partners to consider opportunities to expand coverage for this service to new postal codes. 

Expedited Delivery is available to customers in areas not eligible for Same-Day and Express Delivery. 

To find out which delivery options are available to you, check our list of delivery areas or enter your postal code at checkout. 

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