About My Order

How long do you keep my personal information?

Your personal information is kept only as long as necessary for the purposes it was collected and for any legal requirements, after which it is destroyed in a timely and secure manner. All returns are subject to the Return Policy. If you contact us for a refund or to register a complaint about a product you purchased from the OCS, the personal information from your original order will be used. Please ensure all returns are initiated within 14 days of delivery, in accordance with the Return Policy. 

Some additional personal information may be collected in the course of delivering your order. This information is only retained for 30 days for the purposes of quality assurance, investigations and processing returns. If you have additional questions, please call our Customer Service Centre at 1-888-910-0627 to speak to someone on our Customer Care team. 

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