About My Order
Why does my address fill in automatically when I’m checking out?
To make your checkout experience easy and quick, OCS.ca uses Google autocomplete for address forms. When you start en...
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How long do you keep my personal information?
Your personal information is kept only as long as it is necessary for the purposes it was collected and for any legal... Read more
Shipping Update
There are currently three options for delivery: Same-Day Delivery by Domain Express – $8 ($7.08 + HST) Express Deli... Read more
Can I pay with a prepaid credit card?
Yes. We accept all major prepaid credit cards. We recommend keeping your prepaid credit card until you’ve received an... Read more
What should I do if I have a complaint about the quality of product I purchased at an Authorized Cannabis Store?
Authorized Cannabis Stores set and manage their own return and exchange policies. Please contact the store you purcha... Read more
Will I have to show my ID when I receive my order?
Yes. If you choose Same-Day or Express delivery at checkout, you will need to show the delivery driver a valid govern... Read more
Do I have to be home to receive my order?
Anyone who is 19 years of age or older and lives at your residence may accept your order, as long as they show valid ... Read more
What will happen to my Same-Day or Express Delivery order if I use a PO box as my shipping address?
Orders placed with a PO box for Same-Day or Express delivery will be returned to the OCS Distribution Centre. A refun... Read more
How will my order be delivered?
Get the latest information on delivery and shipping methods, timing and fees. Read more
Can I place an order if I’m currently outside of Ontario?
Yes. International customers are able to place orders on OCS.ca provided the order is delivered to an address within ... Read more
How do I contact the Licensed Producer of my product?
Every Licensed Producer must provide their name and contact details, including an email address and phone number, on ... Read more
Can the OCS shipping and packaging boxes be recycled?
Some cannabis packaging can be recycled in your curbside recycling program or at your local recycling depot, dependin... Read more
Can I purchase a product online and return it to an Authorized Cannabis Store?
Unfortunately, no. The OCS offers a 14-day Return Policy on all orders of cannabis products from OCS.ca in original c... Read more
Can I change or cancel my order after I’ve placed it?
Our team assembles your order soon after you place it. If you notice an error right after receiving your order conf... Read more
What should I do if I have a complaint about the quality of product I purchased on OCS.ca?
We work with Licensed Producers to investigate all quality assurance complaints. To report a product quality complain... Read more
How can I track my order?
When you submit an order through OCS.ca, you will receive a confirmation email, along with a link that allows you to ... Read more
The pre-authorization on my account disappeared. Is my order cancelled?
Unless you receive a cancellation email notice from the OCS, your order is still being processed. There is sometimes ... Read more
Will all my items arrive together?
Generally, all items will be sent together in one package. There may be exceptions based on the size and availabilit... Read more
Can I return products for a refund?
The OCS offers a 14-day Return Policy on all orders of cannabis products from OCS.ca at no cost. Products must be ret... Read more
Where’s my order?
When you submit an order through OCS.ca, you will receive a confirmation email, along with a link that allows you to ... Read more
