About My Order
Do I have to be home to receive my order?
If you choose Same-Day or Express Delivery at checkout, you will need to be home to receive your order and provide valid government-issued photo ID which proves you are 19 years of age or older. For Canada Post delivery, if no one is home, the Canada Post delivery agent will leave a delivery notice card with instructions for pickup.
Anyone who is 19 years of age or older may accept your order, as long as they show valid government-issued photo ID.
If your package is being picked up from a Canada Post outlet by someone other than you, they must show valid government-issued photo ID (or a document such as a utility bill) that shows they have the same address as you. If they do not live at the same address, they must show valid government-issued photo ID and either the notice card (signed by you and with their name printed on it) or a letter of authorization or a legal document (such as power of attorney) demonstrating their authority to act on your behalf.
