About My Order

Do I have to be home to receive my order?

<p>If you choose Direct-to-Door delivery at checkout, you will need to be home to receive your order and provide valid government-issued photo ID which proves you are 19 years of age or older.<p>

<p>Due to COVID-19 precautions, Canada Post has temporarily changed its delivery method. They will not be delivering parcels that require a signature or proof-of-age to the customer’s door. Instead, Canada Post will leave a notice card directing customers to a nearby Canada Post Office where they can pick up their items by showing proof of identity. To retrieve your order, you will need to show valid government issued photo ID which proves you are 19 years of age or older and reside at the shipping address of the parcel.<p>

Next
What will happen
to my
Direct-to-Door
order if I use a
PO box as my
shipping
address?
What will happen to my
Direct-to-Door order if I
use a PO box as my shipping
address?