About My Order
Do I have to be home to receive my order?
Anyone who is 19 years of age or older and lives at your residence may accept your order, as long as they show valid government-issued photo ID.
If no one is available to accept a Canada Post delivery, the agent will leave a delivery notice with instructions for pick up. If your package is being picked up from a Canada Post outlet by someone other than you, they must show valid government-issued photo ID (or a document such as a utility bill) that shows they have the same address as you. If they do not live at the same address, they must show a valid government-issued photo ID and either the notice card (signed by you and with their name printed on it) or a letter of authorization or a legal document (such as power of attorney) demonstrating their authority to act on your behalf.
If no one is available to accept a Same-Day or Express delivery, the delivery will be reattempted the next day. If the second delivery attempt is unsuccessful, your order will be returned to the OCS Distribution Centre. Once we receive the package and process your return, a refund will be issued through the original method of payment.
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Will I have to show my ID when I receive my order? Will I have to show my ID when I receive my order?
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