About My Order
What should I do if I have a complaint about the quality of product I purchased at an authorized retail store?
Please reach out to the store where you purchased the product, and they can start the quality complaint process for you. The store may provide you with a refund at its discretion. If the store is unable to assist, you can reach out to our customer service team by calling 1-888-910-0627 or via LiveChat to initiate the quality complaint process. Please note that the OCS is unable to provide a refund for any products purchased at an authorized retail store.
