About My Order

  • How long will it take to receive my order through Same-Day or Next-Day delivery?

  • Why isn’t Same-Day or Next-Day Delivery an option for me?

  • Can I place an order if I’m currently outside of Ontario? (US/International orders)

  • How do I contact the Licensed Producer of my product?

  • Can the OCS shipping and packaging boxes be recycled?

  • Can I send back cannabis packaging to be reused or refilled?

  • Can I recycle my cannabis packaging?

  • Why does legal cannabis seem to be packaged so excessively?

  • What should I do if I disagree with the findings of a Quality Complaint I filed with a Licensed Producer?

  • Can I purchase a product online and return it to an Authorized Cannabis Store?

  • Can customers use Canada Post Flex Delivery to have packages shipped straight to Post Office?

  • Can I change or cancel my order after I’ve placed it?

  • What should I do if I have a complaint about the quality of product I purchased on OCS.ca?

  • How long will it take to receive my order?

  • When do I get my tracking number?

  • The pre-authorization on my account disappeared. Is my order cancelled?

  • Will all my items arrive together?

  • How is my order shipped?

  • Can I return products for a refund?

  • Do I have to be home to receive my package?

  • Where’s my order?