OCS updates on service disruption at its third-party distribution centre

Yesterday, we shared news of the shutdown of our warehouse facility due to a cyber incident that occurred at the parent company of our third-party logistics partner, Domain Logistics. As promised in that communication, the OCS is committed to providing daily updates as we navigate this situation.

Domain Logistics’ and OCS’s third-party cyber-security experts have continued their assessment of all Domain Logistics’ technology systems to ensure they are free from compromise. This is an important step to ensure that our business can get back up and running safely and securely. We expect the assessment to continue over the next 24 hours. Domain has advised us that this timeline remains subject to change. We want to reiterate that we continue to see no indication that OCS systems or its customers’ information was targeted or in any way compromised as a result of this incident. We remain fully committed to keep customers updated should this change.

Since the investigation began, we have been working urgently in lockstep with Domain to plan the steps necessary to clear the backlog of orders as quickly and efficiently as possible. As part of this plan, OCS will focus on fulfilling orders for its wholesale customers first. Clarity on each store’s delivery schedule will be communicated once operations resume.

The OCS continues to manually accept deliveries of inventory from licensed producers, which will only be entered into the system once Domain Logistics is operational. If required, OCS will reach out directly to licensed producers if adjustments need to be made on future inventory shipments.

Thank you for your continued patience and support as we work to fully resolve the situation and resume normal service levels.

David Lobo
President and CEO,
Ontario Cannabis Store