Media Update – Service Disruption at Ontario Cannabis Store’s third-party operated distribution centre due to cyber incident

TORONTO - OCS is currently unable to process and deliver orders Ontario’s authorized retail stores or customers of due to a cyber incident late on Friday August 5, targeting the parent company of OCS’s third-party operated distribution centre, Domain Logistics.

There is currently no indication that OCS systems or its customers’ information was targeted or in any way compromised as a result of this incident. However, out of an abundance of caution to protect OCS and its customers, the decision was made to shut down Domain Logistics’ operations until a full forensic investigation could be completed. Domain Logistics has engaged third-party cyber-security forensic experts to conduct the investigation and they are working closely with OCS’s cyber security experts. The investigation is well underway and expected to be completed within the coming days.

We want to assure our customers that since being made aware of this incident, OCS, Domain Logistics and its parent company have been diligently working to restore service as quickly as possible. We will provide updates on this matter as they become available.  We recognize the challenges posed by this disruption and apologize for the inconvenience this causes.

About the OCS

The Ontario Cannabis Store (OCS) operates the largest legal and centralized wholesale cannabis organization in the world. We provide Ontario adults aged 19 and older with safe access to tested and traceable recreational cannabis products. As a Crown agency solely owned by the Province of Ontario, the OCS is mandated to provide a competitive alternative to the illegal market, champion a socially responsible cannabis industry and return its profits to the people of Ontario. Our mission is to enable a vibrant cannabis marketplace through great customer experiences, rooted in selection, service and quality. For more information, visit and follow us on Facebook, Instagram and LinkedIn.

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