Ontario Cannabis Store ramps up fulfillment of retail store orders and deliveries

August 12, 2022 (TORONTO) – The Ontario Cannabis Store’s distribution centre in Guelph, Ontario, operated by Domain Logistics, has now ramped up the fulfillment of retail store orders and deliveries after a cyber incident affected Domain Logistics’ parent company late last Friday August 5.

A thorough forensic investigation by Domain Logistics’ and OCS’ third-party cyber-security experts has determined that no OCS distribution centre systems or customer data was compromised by the incident.

Since Saturday August 6, efforts were shifted to process as many manual orders as possible.  Over the next few days, several hundred retailers are expected to receive their deliveries now that systems are running and fulfillment of orders is ramping up at the distribution centre. 

“Our focus is now on working our way through the backlog of wholesale orders and getting trucks on the road delivering to Ontario’s authorized retailers who count on us,” said David Lobo, President and CEO, Ontario Cannabis Store. “We are working urgently around the clock to get products on the shelves of as many retailers as quickly as possible. We again apologize to our retail customers for this disruption and are taking every measure to fulfill and ship orders promptly.”

To facilitate the rapid recovery of service levels, extra shifts have been added at the distribution centre, delivery hours have been extended and order sizes have been temporarily limited to ensure the period of transitioning to standard service levels is as short as possible and products are available for all orders. OCS will continue to provide regular updates.