About My Order
What should I do if I have a complaint about the quality of product I purchased at an Authorized Cannabis Store?
Authorized Cannabis Stores set and manage their own return and exchange policies. Please contact the store you purchased the product from.
If you purchased a product from an Authorized Cannabis Store and you’ve experienced an adverse reaction, reach out to the retailer to initiate a return or exchange. The store will then open an investigation with the OCS regarding the product.
If you purchased a product directly from OCS.ca and you’ve experienced an adverse reaction, please contact us at 1-888-910-0627, between 9 a.m. and 5 p.m. from Monday to Saturday. One of our customer service representatives will be able to assist you further. See our Return Policy.
You may also choose to report an adverse reaction directly to Health Canada.
