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Social Media Policy

The Ontario Cannabis Store (OCS) uses social media channels to interact with our customers and provide educational resources to the public. The OCS is committed to protecting youth and our social media channels are intended for users who are 19 years or older.  The OCS asks that all social media users who choose to engage with us are respectful of all other users and interact in appropriate conversation related to the topic.

Any persons interacting or engaging with OCS social media channels should not: 

  • Engage in harassment, personal attacks or abuse to individuals, groups or organizations
  • Encourage unsafe use or over-consumption of cannabis
  • Use language that is profane, vulgar, discriminatory, hateful, or violent towards anyone
  • Break the law or encourage others to do so
  • Post personal information relating to yourself or any individuals
  • Use fraudulent or deceptive material or content
  • Post multiple messages that are the same or similar (spamming)
  • Promote other companies, products, services or campaigns
  • Fail to abide by the Terms of Use and guidelines for the individual social media channels; Twitter and LinkedIn

 Engagement and Monitoring

The OCS aims to create a safe space where adults 19 years or older can interact with us, ask questions and get up-to-date information. The OCS will strive to answer questions and provide resources in a timely manner. The OCS understands social media is available 24/7 and welcomes appropriate engagement at all times, however, the OCS will only monitor social media channels during our customer service hours of 8am-11pm EST. If you require immediate assistance, please call us toll free at 1-888-910-0627.


The OCS is not responsible for a lack of service caused by social media system updates which occasionally disables use.

Content Removal

The OCS has the right to remove inappropriate and offensive content. The OCS will not tolerate any content that falls under the following categories:

  • Promotes unsafe cannabis use or over-consumption
  • Harassment or personal attacks
  • Abusive or obscene remarks
  • Disrespectful to anyone or any group/organization (based on gender, race, sexual orientation, religion or culture)
  • Hateful or discriminatory
  • Misleading, deceptive or untrue
  • Violent
  • Uses profane language
  • Defamatory
  • Uses copyrighted material, logos or content 

The OCS strives to maintain a safe space on social media channels but cannot ensure immediate removal of inappropriate user content and therefore all user content should be viewed at the individual’s discretion and potential risk.

Use of Content Sharing and Retweeting
The OCS does not endorse any of the comments, content or opinions posted by users on our social media channels. The OCS may post links, images and resources to websites, which users should access at their own risk. The OCS is not responsible for the accuracy of external websites or external content. 

Likes and Follows
Any form of liking or following OCS social media channels does not imply endorsement or approval by the OCS. The OCS may “like” “follow” and “subscribe to users and pages, that in the sole judgment of the OCS, have content that may be relevant or of interest to the OCS and our social media users.

Privacy Policy
The OCS is committed to protecting your privacy and security. Learn more about our privacy policy here: https://ocs.ca/pages/privacy-policy. The OCS does not have any control over social media channels, and therefore we have no responsibility or liability for the manner in which the organizations that operate the social media channels collect, use or disclose, secure and otherwise treat your personal information.

The OCS cannot and does not guarantee your privacy on third party social networking websites as users are subject to the terms and conditions of the specific application. Users should review and agree to the third-party terms and conditions prior to participating.

Media Enquiries

Media representatives are asked to refrain from submitting questions, comments or requests through OCS Social Media Channels. Please send them to communications@ocs.ca.

Governing Law
These terms of use and your engagement with our social media channels are governed by and construed in accordance with the laws of the province of Ontario, Canada.

Disclaimers

YOU UNDERSTAND AND AGREE THAT:

  1. USE OF AN OCS SOCIAL MEDIA CHANNEL IS AT YOUR SOLE RISK. THE OCS SOCIAL MEDIA CHANNELS ARE PROVIDED STRICTLY ON AN "AS IS", "AS AVAILABLE" BASIS. OCS DOES NOT WARRANT, REPRESENT, GUARANTEE OR COVENANT THAT THE OCS SOCIAL MEDIA CHANNELS WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES OCS MAKE ANY GUARANTEE, WARRANTY, REPRESENTATION OR COVENANT AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF AN OCS SOCIAL MEDIA CHANNEL, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION OR SERVICE ON AN OCS SOCIAL MEDIA CHANNEL. OCS WILL NOT BE RESPONSIBLE FOR YOUR INABILITY TO EXECUTE A TRANSACTION OR OBTAIN GOODS RELATED TO ANY SUCH TRANSACTION, FOR WHATEVER REASON.
  2. THE DOWNLOADING OF MATERIALS FROM AN OCS SOCIAL MEDIA CHANNEL IS DONE AT YOUR OWN RISK. OCS DOES NOT AT ANY TIME REPRESENT, COVENANT, GUARANTEE OR WARRANT THAT SUCH MATERIALS ARE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE CODE. YOU ARE RESPONSIBLE FOR IMPLEMENTING SAFEGUARDS TO PROTECT YOUR COMPUTER SYSTEM AND DATA AND YOU ARE RESPONSIBLE FOR THE ENTIRE COST OF ANY SERVICE, REPAIRS OR CORRECTIONS NECESSARY AS A RESULT OF THE USE OF AN OCS SOCIAL MEDIA CHANNEL.

LIMITATIONS

IN NO EVENT SHALL OCS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, COMPENSATORY OR PUNITIVE DAMAGES OR LOSSES, OR DAMAGES FOR LOSS OF INCOME, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA OR BUSINESS INFORMATION, OR LOSS OF OR DAMAGE TO PROPERTY, OR CLAIMS OF THIRD PARTIES, OR OTHER PECUNIARY LOSS, ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE USE OF AN OCS SOCIAL MEDIA CHANNEL or THE USE OF ANY OTHER SITE OR PAGE ACCESSIBLE FROM AN OCS SOCIAL MEDIA CHANNEL. IN NO EVENT WILL THE CUMULATIVE LIABILITY OF OCS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR TO ANY SUCH USE OR ACQUISITION EXCEED THE REPLACEMENT COST OF ANY SUCH GOODS. To the extent that some jurisdictions do not allow exclusions or limitations on some categories of damages, these exclusions or limitations may not apply to you.

THE FOREGOING DISCLAIMERS AND LIMITATIONS OF LIABILITY APPLY REGARDLESS OF THE CAUSES, CIRCUMSTANCES OR FORM OF ACTION GIVING RISE TO THE LOSS, DAMAGE, CLAIM OR LIABILITY, EVEN IF SUCH LOSS, DAMAGE, CLAIM OR LIABILITY IS BASED UPON BREACH OF CONTRACT (INCLUDING, WITHOUT LIMITATION, A CLAIM OF FUNDAMENTAL BREACH OR BREACH OF A FUNDAMENTAL TERM), TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF THE LOSS, DAMAGE, DELAY, CLAIM OR LIABILITY.