To make your checkout experience easy and quick, OCS.ca uses Google autocomplete for address forms. When you start entering the first few characters of your address, Google autocomplete provides options that can prevent incorrectly typed addresses and expedite the checkout process.

Your personal information is kept only as long as it is necessary for the purposes it was collected and for any legal requirements, after which it is destroyed in a timely and secure manner. 

To see how we protect and use your information, please review our Privacy Statement. If you have additional questions, contact our Customer Service Centre at 1-888-910-0627.

There are currently three options for delivery:

• Same-Day Delivery by Domain Express – $8 ($7.08 + HST)
• Express Delivery (within three days) by Domain Express – No Charge
• Canada Post – Xpresspost Delivery (within five to 10 business days) by Canada Post – No Charge

Which delivery options am I eligible for?

Same-Day and Express Delivery are currently available to select customers in Southern Ontario. We are continuously working with our delivery partners to consider opportunities to expand coverage for this service to new postal codes.

Canada Post – Xpresspost Delivery is available throughout Ontario.

To find out which delivery options are available to you, check our list of delivery areas or enter your postal code at checkout. 

For Same-Day and Express Deliveries

• When submitting your order, please enter a mobile phone number (no landlines, please). We will text you order updates.
• If you select the Same-Day Delivery option, your order will arrive the same day between 5 p.m and 10:30 p.m. The cut-off time for Same-Day Delivery is 1:30 p.m.
• If you select the Express Delivery option, your order will arrive within three days between 5 p.m and 10:30 p.m.
• Get more information about delivery options.

For Canada Post – Xpresspost Deliveries

Your order will be delivered to your door within five to 10 business days.

Yes. We accept all major prepaid credit cards. We recommend keeping your prepaid credit card until you’ve received and are satisfied with your order — if there’s a problem with your order, we can issue refunds only to the card used at checkout. 

Authorized Cannabis Stores set and manage their own return and exchange policies. Please contact the store you purchased the product from.

If you purchased a product from an Authorized Cannabis Store and you’ve experienced an adverse reaction, reach out to the retailer to initiate a return or exchange. The store will then open an investigation with the OCS regarding the product.

If you purchased a product directly from OCS.ca and you’ve experienced an adverse reaction, please contact us at 1-888-910-0627, between 9 a.m. and 5 p.m. from Monday to Saturday. One of our customer service representatives will be able to assist you further. See our Return Policy.

You may also choose to report an adverse reaction directly to Health Canada.

Yes. If you choose Same-Day or Express delivery at checkout, you will need to show the delivery driver a valid government-issued photo ID that proves you are 19 years of age or older. To accept a delivery from a Canada Post delivery agent, you must show an original valid government-issued photo ID and sign for the package. An order can be delivered only to an adult 19 years of age or older.

Orders placed with a PO box for Same-Day or Express delivery will be returned to the OCS Distribution Centre. A refund will be issued once the return is processed.

Get the latest information on delivery and shipping methods, timing and fees.

Yes. International customers are able to place orders on OCS.ca provided the order is delivered to an address within Ontario. The OCS will deliver products only to addresses in Ontario. Anyone who is 19 years of age or older and lives at the residence may accept your order, as long as they show valid government-issued photo ID. 

Every Licensed Producer must provide their name and contact details, including an email address and phone number, on the product label. Each product also includes a lot number, which refers to a specific harvest, or “lot” of products. The lot number helps trace the product back to quality control processes. Take note of the lot number if you are making a product inquiry.

Some cannabis packaging can be recycled in your curbside recycling program or at your local recycling depot, depending on where you live. There are also programs that specialize in non-recyclable waste that accept cannabis packaging from Licensed Producers.

We make sure that whenever possible, we choose shipping materials that can be reused or recycled. OCS-branded cardboard boxes, packing paper and packing slips are all fully recyclable.

Unfortunately, no. The OCS offers a 14-day Return Policy on all orders of cannabis products from OCS.ca in original condition within 14 days of delivery. 

Our team assembles your order soon after you place it. If you notice an error right after receiving your order confirmation, immediately call our Customer Service Centre to see if the order can be changed.

We work with Licensed Producers to investigate all quality assurance complaints. To report a product quality complaint, contact our Customer Service Centre.

When you submit an order through OCS.ca, you will receive a confirmation email, along with a link that allows you to view your order status. Once your order has shipped, the OCS will send you an email update with a tracking number. This tracking number will let you track your parcel’s progress toward its final destination.

Unless you receive a cancellation email notice from the OCS, your order is still being processed. There is sometimes a lag between when your credit card pre-authorization becomes a charge on your statement.

Generally, all items will be sent together in one package. There may be exceptions based on the size and availability of products.  

The OCS offers a 14-day Return Policy on all orders of cannabis products from OCS.ca at no cost. Products must be returned in original condition within 14 days of delivery. Once we receive your package and process the return, a refund, not including the shipping fee, will be processed via the original method of payment within three to five business days.

When you submit an order through OCS.ca, you will receive a confirmation email, along with a link that allows you to view your order status. The OCS will send you an email update with a Canada Post tracking number once your order has been shipped. This order number will let you track your parcel’s progress toward its final destination.

Canada Post – Xpresspost deliveries can be expected within three to five business days. However, for those in select or rural areas in Ontario, delivery can take up to 10 business days. Refer to your tracking email to see in detail where your order is.

Same-Day Delivery is within the same day between 5 p.m. and 10:30 p.m. Express Delivery can be expected within three days between 5 p.m. and 10:30 p.m. Refer to your tracking email for specific details about your order.