About the GenAI ChatBot Assistant

The GenAI ChatBot Assistant can help you find information quickly and easily. Learn how we use artificial intelligence (AI), how your information is handled and what to expect when using this service. 

The OCS is committed to protecting your privacy. 

When you use the GenAI ChatBot Assistant, the information you provide may be collected, used and stored by the OCS and its service providers to:

  • respond to your questions and requests
  • improve GenAI ChatBot Assistant performance and customer experience
  • support quality assurance, analytics and system security

To help protect your privacy, please do not share personal, sensitive or payment information in the chat unless you are specifically directed to a secure OCS channel, such as phone, chat or text. 

GenAI ChatBot Assistant interactions may be recorded and monitored in accordance with OCS privacy and data retention practices. 

The OCS is committed to protecting the privacy and confidentiality of your personal information. Our Privacy Statement explains how we collect, use, store and protect the information you share with us. 

For more information, please review the OCS Privacy Statement or contact us at 1-888-910-0627. 

Important limitations

Please be aware that the GenAI ChatBot Assistant is powered by generative AI technology and may not always provide perfect results.

  • Responses may be incomplete or inaccurate, or may not reflect the most current information available.
  • Information provided by the GenAI ChatBot Assistant does not constitute legal, medical, financial or purchasing advice.
  • The GenAI ChatBot Assistant cannot access customer accounts, order information or other account-specific details.
  • Some questions may require assistance from an OCS representative.

If you need help with an account-specific issue, order inquiry or urgent matter, please contact us. 

Disclaimer

By continuing to use the GenAI ChatBot Assistant, you acknowledge and agree that:

  • you are interacting with an AI-powered system
  • the OCS does not guarantee the accuracy, completeness or suitability of GenAI ChatBot Assistant responses
  • you are responsible for evaluating any information provided before relying on it
  • the OCS is not liable for decisions, actions, losses or damages arising from your use of the GenAI ChatBot Assistant or reliance on its responses
  • the OCS reserves the right to modify, suspend or discontinue the GenAI ChatBot Assistant at any time