Buying from OCS
What web browser does OCS.ca work best with?
We recommend using the latest versions of the Safari and Google Chrome web browsers for the best experience with OCS....
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Is my information private?
Your privacy is important to us. To see how we protect and use your information, please review our full Privacy State... Read more
I recently purchased a product and now the price has been lowered. Can I be refunded the difference?
No. We don’t offer price adjustments at this time. Read more
The product I wanted to purchase is sold out. When will you get more stock?
We are currently unable to predict when products will be back in stock. Check online to see if your favourite product... Read more
Can First Nations request that the OCS not deliver to their reserve?
Yes. The Ontario Cannabis Retail Corporation Act, 2017 allows First Nations band councils to request that we not deli... Read more
Where is my personal information stored?
The OCS is committed to protecting the privacy and confidentiality of its customers’ personal information. The OCS Pr... Read more
Can I use my medical document for medical cannabis to make a purchase at OCS?
No. The OCS does not give medical advice or fill medical prescriptions. Read more
How does the OCS ensure cannabis products are not sold to youth?
The OCS requires age verification on its website and works with delivery partners to ensure cannabis is not delivered... Read more
Can I return products to the OCS?
The OCS offers a 14-day Return Policy on all orders of cannabis products from OCS.ca at no cost. Products must be ret... Read more
Can I buy online as a “guest?”
Yes. As long as you are 19 years of age or older with a delivery address within Ontario, you can buy online as a gues... Read more
Will the OCS stop me from purchasing more than 30 grams of cannabis in one day?
Our online store limits the amount of cannabis a customer can purchase to 30 g of dried cannabis, or the equivalent i... Read more
