Cannabis Info

  • How do I understand the THC and CBD content displayed on my cannabis product label?

    In its natural state, cannabis has a low level of active cannabinoids. When cannabis is decarboxylated, either through heating or processing, its cannabinoid levels increase. So, the CBD and THC content are displayed on every product label in two ways.

    On package labels, the first numbers, listed as “THC” and/or “CBD”, represent the active cannabinoid levels in the cannabis as purchased. Dried cannabis will have a low level of active cannabinoids because it hasn’t been heated yet.

    The second numbers are listed as “Total THC” and “Total CBD.” These figures represent the active cannabinoid levels in the cannabis when ready for consumption. Because oil and capsule products have been processed (and the cannabinoids heated already), the second and first numbers will be the same between products.

    To find out more about how to understand the information listed on a cannabis product label, click here.

  • What’s the difference between THC and Total THC on a cannabis product label?

    “THC” refers to the quantity of active cannabinoids contained in the product at the time of purchase before it is heated by vaping, smoking or cooking.

    “Total THC” refers to the levels of active cannabinoids in the cannabis after it has been prepared for consumption by heating through vaping, smoking or cooking. The “Total” cannabinoid content numbers are most helpful in identifying the potential potency that the product may have when consumed.  

    To better understanding how cannabinoid content is listed on cannabis product labels, click here.

  • Do cannabis products have an expiry date? How do I know if my product is fresh?

    Cannabis labels list the date that the cannabis was packaged, which indicates when the finished product was placed and sealed in its final packaging. Expiry dates, which are directionally used to communicate the stability of the product in regards to potency, are not mandatory in Health Canada regulations, so some licensed producers will provide them, but many do not.

    If the product is properly stored in a dark, dry place and in an airtight container, it should maintain its full potency until opened. If you have any specific questions, please contact the Licensed Producer directly.  

  • How do I contact the Licensed Producer of my product?

    Should you ever need to reach them, the licensed producer of every product must provide their name and contact details on the product label, including an email address and phone number.

    Each product also includes a lot number which refers to a specific harvest, or “lot” of products, which helps trace it back to quality control processes. Take note of the lot number if making a product inquiry.

     

  • What is decarboxylation?

    Decarboxylation is the process of heating the cannabis to a temperature of 150 degrees Celsius or more in order to “activate” the cannabinoids. Not all cannabis has fully activated cannabinoid content. Dried flower products, for example, are not fully activated when purchased, because they are heated in time for consumption. However, when it comes to oil and capsule products, the cannabinoids have been activated through processing and are ready for consumption.
  • Why is the cannabinoid content listed differently for dried flower than it is for oils or capsules?

    To be precise about the cannabinoid content within each product, it is measured differently by format. Dried flower products list cannabinoid content in percentage relative to the total cannabis purchased. Pre-rolls and capsule content is measured in totals per unit, and oil content is listed in milligrams per milliliter.

    To understand and compare the information on the different product formats, click here.

  • Why does legal cannabis sometimes cost more than what’s available on the black market?

    While some of our prices (which include HST) might be higher than those encountered on the illegal market, when you buy from OCS.ca or AGCO-authorized retail stores, you’re getting tested, traceable, high-quality cannabis products. To learn more about why legal cannabis costs more, click here.
  • How do I grow my own cannabis plants indoors?

    Cannabis plants require a lot of attention and very specific conditions to thrive. You’ll need an enclosed space where you can control light and humidity. On average, indoor plants require 12 hours of light and 12 hours of darkness to promote flowering. Watering your indoor cannabis plants regularly with filtered water will help encourage growth. Click here for more information on growing your own cannabis plants.

     

  • When will my cannabis plants be ready for harvesting?

    Cannabis should be harvested approximately 56¬–75 days after the plant flowers. Wait until approximately 60% of the trichomes on the buds turn from milky white to amber. To dry the flowers, use drying racks or hang in a warm, dry, dark, well-ventilated location and cure buds for 5-15 days depending on the density of the flowers and the drying conditions. To learn more about growing and harvesting your own cannabis plants, click here.
  • Do you offer refunds for seeds that do not germinate?

    No. Unfortunately, we do not provide refunds for seeds that do not germinate.

  • Is germination guaranteed?

    No. Germination is not guaranteed because there are simply too many variables involved in the process. With proper cultivation, seeds will likely germinate within three days, but can take upwards of a full week to sprout.

  • What growing conditions can influence cannabinoid production and potential yield?

    There are numerous factors involved, including but not limited to: light source, growth medium, size of medium, nutrients, water and feed, flower time, harvest time and overall care.

About My Order

  • How do I contact the Licensed Producer of my product?

    Should you ever need to reach them, the Licensed Producer of every product must provide their name and contact details on the product label, including an email address and phone number. Each product also includes a lot number which refers to a specific harvest, or “lot” of products, which helps trace it back to quality control processes. Take note of the lot number if making a product inquiry.
  • Can the OCS shipping and packaging boxes be recycled?

    We make sure that whenever possible, we choose shipping materials that can be re-used or recycled. OCS branded carboard boxes, packing paper and packing slips are all fully recyclable. For more information on recycling cannabis packaging, click here.
  • Can I send back cannabis packaging to be reused or refilled?

    Unfortunately, no. Federal regulations require cannabis products to be securely packaged by licensed producers and sealed with an excise stamp before being delivered to the OCS. Therefore, we are currently unable to refill or reuse cannabis packaging.
  • Can I recycle my cannabis packaging?

    Depending on where you live, most cannabis packaging can be recycled in your curbside recycling program or at your local recycling depot. There are also programs that specialize in non-recyclable waste (such as Terracycle) that accept cannabis packaging from Licensed Producers. To find out more on how you can recycle your cannabis packaging, click here.
  • Why does legal cannabis seem to be packaged so excessively?

    To protect against accidental consumption, ensure products are not appealing to children or youth, and to provide the consumer with the necessary information to make informed decisions, Licensed Producers must adhere to stringent packaging and labelling requirements enforced by the Federal Cannabis Act and Health Canada. Unfortunately, these stringent requirements result in the mandatory inclusion of bulky and excess packaging, regardless of the quantity of the product ordered. The good news is that most cannabis packaging can be recycled, depending on where you live. To learn more about cannabis packaging and how to recycle it, click here.
  • What should I do if I disagree with the findings of a Quality Complaint I filed with a Licensed Producer?

    If you have a complaint about the quality of a cannabis product, you can file a report with Health Canada’s Cannabis Legalization and Regulation Branch (CLRB) here.

     

     

  • Can I purchase a product online and return it to an Authorized Cannabis Store?

    Unfortunately, no. The OCS offers a 14-day return policy on all orders of cannabis products from OCS.ca in original condition within 14 days of delivery. Licensed Retailers have the ability to create their return policies at their own discretion.
  • Can customers use Canada Post Flex Delivery to have packages shipped straight to Post Office?

    Yes. If you have signed up on Canada Post’s website for their FlexDelivery service, you may have your OCS package delivered straight to a Canada Post Office of your choice. When picking up your package at the identified Canada Post Office, you’ll need to show original, valid, government-issued photo identification showing that you are at least 19 years of age. You will also need to sign for your package before receiving it.  You may check the Canada Post website for more information on the FlexDelivery service here.
  • Can I change or cancel my order after I’ve placed it?

    Orders cannot be cancelled.

    Because our team assembles your order very soon after you place it, if you notice an error right after receiving your order confirmation, you should immediately call our customer service line at 1-888-910-0627 to see if the order can be changed.

  • What should I do if I have a complaint about the quality of product I purchased on OCS.ca?

    Customers should direct quality related concerns to the licensed producer. You are also welcome to share any feedback on product quality with us directly by contacting our customer service line at 1-888-910-0627. Customers may also submit quality concerns to Health Canada directly by clicking here.

    Any suspected adverse reactions can be reported to Health Canada’s Canada Vigilance Program.

  • How long will it take to receive my order?

    We ship through Canada Post standard delivery service, and currently expect orders to be delivered within 1 to 3 business days.

  • When do I get my tracking number?

    You will receive an e-mail notification when your order is shipped including the Canada Post tracking number.

Cannabis Health & Safety

  • What are some of the safety features of cannabis packaging?

    Every legal cannabis product is packaged in child-safe, tamper-proof packaging to protect youth from the harms of cannabis. Additionally, because THC is intoxicating, the package for any product containing THC above 10 micrograms per gram, will feature a red icon to indicate the presence of THC and a message highlighted in yellow carrying a health-related warning.
  • How can I safely dispose cannabis?

    To help protect others, especially children or youth, Heath Canada suggests that you make cannabis unfit for consumption prior to disposing it. Once method of disposing cannabis is to blend the cannabis with water and mix it with cat litter, to mask the odour, and then place it in your regular household garbage.

  • Can I give cannabis to a minor in my home?

    No. According to the Cannabis Act, even parents or guardians can face significant legal consequences for distributing cannabis to a minor, including up to a 14-year prison penalty. The rules and penalties for distributing cannabis to minors are different than those set for alcohol distribution to minors.
  • How can I reduce the risks of consuming cannabis?

    Cannabis use has health risks that are best avoided by not using it. However, there are steps that can be taken that will reduce the health risks associated with use:

    • Delay cannabis use until later in life (after the age of 25)
    • Avoid using synthetic cannabis (e.g., K2, Spice) 
    • Avoid use of cannabis before operating a vehicle, and wait at least six hours after using cannabis before operating a vehicle
    • Avoid mixing cannabis with alcohol or tobacco
    • Avoid smoking cannabis
    • Limit and reduce how often you use cannabis

     

  • Can I use cannabis while pregnant or breastfeeding?

    There is no known safe amount of cannabis to use during pregnancy or when breastfeeding. Cannabis use during pregnancy has been linked to low birth weight, and can harm a child’s brain development. Pregnant and breastfeeding women should not consume cannabis, as it could harm the fetus or baby.
  • Does cannabis consumption lead to other drug use?

    There is limited evidence that suggests cannabis use is likely to precede the use of other legal and illicit substances and the development of addiction to other substances. The majority of people who consume cannabis do not go on to use other harder substances, such as stimulants or opioids.
  • Is it unhealthy to inhale cannabis smoke?

    Inhaling smoke of any kind can lead to lung damage and respiratory problems. Certain smoking practices such as deep-inhalation or holding one’s breath increases these risks. It is known that cannabis smoke contains chemicals and tar that are similar to tobacco smoke.
  • Is it possible to overdose on cannabis?

    Consuming too much cannabis can result in significantly unpleasant effects, but they should be experienced temporarily. There is no documented case of death resulting from a toxic overdose of cannabis.
  • Are there programs to help me if I think I’ve become addicted?

    If you feel you have developed a cannabis-use disorder or addiction, help is available. Click here.
  • Why shouldn’t alcohol be consumed with cannabis?

    Combining cannabis and alcohol can elevate the felt effects and lead to extreme intoxication, dizziness and nausea. Combining cannabis with alcohol can also increase the risk of vulnerable people experiencing psychotic symptoms. Combining the two further lowers concentration and reaction times.
  • Why shouldn’t tobacco be consumed with cannabis?

    Tobacco is harmful on its own, and the co-use of tobacco and cannabis has been associated with developing a dependence on either substance, negative mental health outcomes, engagement in other risk-taking behaviours, and increased difficulty stopping cannabis use. There is some evidence that suggests combining tobacco with cannabis can lead to smoking initiation as well. In addition, using both substances may also lead to increased health risks compared to using just one or the other, such as the impact on the respiratory system.
  • Can I drive while or after using cannabis?

    Driving while experiencing the psychoactive and intoxicating effects of cannabis containing THC is extremely dangerous. Do not drive after using cannabis, and ensure you are informed about the driving laws in Ontario. Although the effects of intoxication from cannabis that contains THC may wear off, cannabis stays in your system for some time. It is recommended that individuals who use cannabis refrain from driving (or operating other machinery or mobility devices) for at least six hours after using cannabis. If tested, you could test positive for cannabis content in your body.

    There are strict penalties for driving and cannabis in Ontario.

    For more information please visit the Ministry of Transportation website here.  Also be aware that combining alcohol and cannabis can elevate the felt effects and cause severe impairment.

About OCS

  • Can First Nations request that the OCS not deliver to their reserve?

    Yes. The Ontario Cannabis Retail Corporation Act, 2017 allows First Nations band councils to request that we not deliver recreational cannabis and related products to their reserve, and that we will make reasonable efforts to comply with the request in a timely manner.

    For a list of First Nations communities to which we do not deliver cannabis and related products, please click here.

  • How can I track my order?

    When you submit an order through OCS.ca, you will receive a confirmation email along with a link that allows you to view your order status.

    OCS will send you an email update with a Canada Post tracking number once your order has been shipped. This order number will let you track your parcel's progress toward its final destination.

  • Where is my personal information stored?

    OCS is committed to protecting the privacy and confidentiality of its customers' personal information. The OCS Customer Privacy Policy explains how we will ensure the confidentiality and privacy of the personal information you provide to us.

  • Can I use my medical document for medical cannabis to make a purchase at OCS?

    No. OCS does not give medical advice or fill medical prescriptions.
  • How does OCS ensure that cannabis products are not sold to youth?

    OCS has a strict policy of verifying the age of online visitors at the time of site entry, purchase and receipt of products.

  • Can I return products at OCS?

    Under some circumstances, some products may be returned within 14 days of purchase. For more info, read our Return Policy

  • How do I apply for work with OCS?

    Refer to the careers section on OCS.ca or visit our LinkedIn page here.
  • What are your shipping fees?

    We offer a $5 flat-rate shipping fee for all orders for delivery within Ontario only.

  • Is ordering online secure?

    We use one of the most secure online ordering systems available and aim to provide the highest possible security at all times. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and credit card details.

  • How long does delivery take?

    We ship through Canada Post standard delivery service, and currently expect orders to be delivered within 1 to 3 business days.

  • Can I buy online as a “guest?”

    Yes. As long as you are 19 years of age or older with a delivery address within Ontario, you can buy online as a guest. You are not required to register for an account in order to browse or buy any products.

  • Is a signature required for delivery?

    Yes. An adult 19 years of age or older must be present and provide legal photo identification in order to sign for the package.

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learn about cannabis

Cannabis Products

  • Why does legal cannabis seem to be packaged so excessively?

    To protect against accidental consumption, ensure products are not appealing to children or youth, and to provide the consumer with the necessary information to make informed decisions, Licensed Producers must adhere to stringent packaging and labelling requirements enforced by the Federal Cannabis Act and Health Canada.

    Unfortunately, these stringent requirements result in the mandatory inclusion of bulky and excess packaging, regardless of the quantity of the product ordered. The good news is that most cannabis packaging can be recycled, depending on where you live.

    To learn more about cannabis packaging and how to recycle it, click here.

  • Can I recycle my cannabis packaging?

    Depending on where you live, most cannabis packaging can be recycled in your curbside recycling program or at your local recycling depot. There are also programs that specialize in non-recyclable waste (such as Terracycle) that accept cannabis packaging from Licensed Producers. To find out more on how you can recycle your cannabis packaging, click here

     

  • Can I send back cannabis packaging to be reused or refilled?

    Unfortunately, no. Federal regulations require cannabis products to be securely packaged by licensed producers and sealed with an excise stamp before being delivered to the OCS. Therefore, we are currently unable to refill or reuse cannabis packaging.
  • Can the OCS shipping and packaging boxes be recycled?

    We make sure that whenever possible, we choose shipping materials that can be re-used or recycled. OCS branded carboard boxes, packing paper and packing slips are all fully recyclable. For more information on recycling cannabis packaging, click here.
  • Is legal cannabis tested for quality before being sold?

    Yes. All cannabis products sold on OCS.ca undergoes strict and rigorous testing for harmful substances by federally licensed third-party laboratories, and each product requires a COA (Certificate of Analysis) and a SOA (Statement of Attestation) outlining the product’s lot number with acceptable sample test results that have been checked and verified by a Heath Canada approved and designated laboratory.

     

  • My dried flower has lost its moisture content, what can I do?

    At the time of packaging, dried flower typically has moisture content between 8 and 15%.  However over time, and depending on how it is stored, moisture loss will occur. To re-introduce moisture back into your dried flower, you can add a humidity pack to an airtight container and remove it once the product has reached its desired level of moisture. To browse humidity packs, click here.
  • Does dried flower cannabis go bad?

    If the product is properly stored in a dark, dry place and in an airtight container, it should maintain its full potency until opened. After opening, the product may degrade after that.

  • Can I purchase seeds or clones at OCS for growing my own cannabis at home?

    By Ontario law, you are permitted to grow up to four plants in your home (not per person). OCS.ca sells various types of seeds for this purpose and does not sell clones at this time.
  • Is selling medical cannabis subject to different rules than recreational cannabis?

    Yes, the production and sale of medical cannabis is regulated entirely by the federal government. For recreational cannabis, the production is regulated federally, but its sale is regulated provincially.
  • Why does my cannabis product actually weigh more or less than listed on the package?

    The OCS only sells regulated, quality-controlled and tested cannabis products sourced from federally licensed producers authorized by Health Canada. The products that are shipped to the OCS from licensed producers are already individually packaged and sealed with an excise stamp. Health Canada sets strict standards for the net weight and net volume included on cannabis product labels. These rules allow for weight and volume to vary from labelled amounts within certain limits. If the product is between zero and two grams, Health Canada allows for a 10 percent variance. If the product is more than two grams, Health Canada allows for a 5 percent variance. For more information, please click here

    If you have concerns with weight or volume variances for a product purchased from the OCS, please contact the licensed producer directly.
  • How does the 30-gram limit apply to non-dried forms of cannabis?

    One gram of dried cannabis is equivalent to:

    • 70 g of non-solids product
    • 0.25 g of non-solids concentrates
    • 1 cannabis plant seed
    • 15 g of solids containing cannabis
    • 5 g of fresh cannabis

    Currently, only dried flower, liquids and plant seeds are legal for purchase.

  • What is the difference between cannabis from OCS and cannabis from a dispensary?

    In Ontario, OCS is the only online cannabis retailer and wholesaler of legal recreational cannabis. Cannabis products can be purchased at a number of privately-owned authorized retail stores across the province. Cannabis products made available from private dispensaries and other illegal sellers are not regulated by Health Canada and are likely to be untested, meaning that the product may be unsafe for consumption. All cannabis sold at OCS is sourced directly from producers licensed by Health Canada and must be tested and certified by Health Canada–approved labs.

Legalization

  • Can I grow cannabis plants outdoors?

    Cannabis plants are annuals, and because they are not indigenous to our region, outdoor growing is challenging. Plant them outside in mid to late spring in a private fenced-in spot with good soil and plenty of sun and space and water them regularly. Click here for more information on growing your own cannabis plants.
  • What are the growing standards and regulations for legal cannabis?

    The growing conditions for legal cannabis are strictly monitored and regulated by Health Canada as set out in the federal Cannabis Act. These regulations mean regular inspections of production facilities, growing conditions and product storage. To learn more, click here.
  • Will OCS sell edibles or concentrated extracts?

    Edibles and cannabis concentrates are not currently legal in Canada. The federal government is anticipating that the federal Cannabis Act will be amended to include edible cannabis on or before October 19, 2019. Once edibles are part of the federal legal framework, the OCS will integrate these products into its assortment. For more information on the federal government’s plan to legalize edible cannabis, please click here.

  • Where can I consume cannabis?

    Currently, you can smoke or vape your recreational and medical cannabis in your private home, in your unit or on your balcony (depending on your building rules), in many outdoor public places (like sidewalks and parks), in designated guest rooms in hotels, motels or inns, residential boats or vehicles fitted with permanent sleeping accommodations and cooking facilities when parked or anchored and meet other criteria, and in controlled areas in: long-term care homes, certain retirement homes, residential hospices, provincially-funded supportive housing, designated psychiatric facilities or veterans’ facilities. However, other laws and policies may apply to restrict cannabis use in these places, such as municipal by-laws, condo by-laws, lease agreements, and the policies of employers and property owners.

  • Can I go into the United States or any other countries with my legally purchased cannabis?

    No. Never cross the border with your legally purchased cannabis. Cannabis remains an illegal drug in the U.S. and many other countries, even despite some states legalizing cannabis for non-medical and medical purposes.
  • When will OCS sell edible cannabis, cannabis extracts, and cannabis topicals?

    Cannabis edibles, extracts, and topicals are not currently legal in Canada. In accordance with announcements made by Health Canada, we expect these products to rollout gradually, with first products being available for customers in late 2019 or early 2020.

    For more information on the Government of Canada’s legal framework for cannabis, please click here.

  • Can I consume cannabis at work?

    If you require accommodation for the use of medical cannabis, you should consult your human resources department. As per the Cannabis Act, recreational cannabis can only be consumed in a private residence.

  • Why isn’t cannabis being sold in current LCBO locations?

    In accordance with recommendations made by the Government of Canada’s Task Force on Cannabis Legalization and Regulation, as well as many other public health experts, Ontario’s approach to cannabis retail does not permit cannabis products to be sold alongside alcohol products.
  • Can I bring cannabis products into Canada from the United States?

    No. If you are entering Canada from another country and you have cannabis with you in any form, you must declare it to the Canada Border Services Agency. Not declaring cannabis in your possession at the Canadian border could lead to arrest and prosecution.
  • How can I grow my own plants?

    You may purchase seeds from OCS.ca and are legally permitted to grow up to four plants in your home (not per person). To learn more about growing at home, click here.      

  • Who regulates the production and sale of recreational cannabis?

    Through Health Canada, the Government of Canada regulates the production of cannabis, while the Government of Ontario authorizes its distribution and sale.

  • What is the legal age to purchase cannabis?

    In Ontario, you must be at least 19 years of age to buy and possess cannabis.