If the product is properly stored in a dark, dry place and in an airtight container, it should maintain its full potency until opened. After opening, the product may degrade after that.
Can I purchase seeds or clones at OCS for growing my own cannabis at home?
By Ontario law, you are permitted to grow up to four plants in your home (not per person). OCS.ca sells various types of seeds for this purpose and does not sell clones at this time.
Why does my cannabis product actually weigh more or less than listed on the package?
The OCS only sells regulated, quality-controlled and tested cannabis products sourced from federally licensed producers authorized by Health Canada. The products that are shipped to the OCS from licensed producers are already individually packaged and sealed with an excise stamp. Health Canada sets strict standards for the net weight and net volume included on cannabis product labels. These rules allow for weight and volume to vary from labelled amounts within certain limits. If the product is between zero and two grams, Health Canada allows for a 10 percent variance. If the product is more than two grams, Health Canada allows for a 5 percent variance. For more information, please click here.
We work with licensed producers to investigate all quality assurance complaints. To report a product quality complaint, we welcome you to contact our customer service team by phone at 1-888-910-0627 or by LiveChat.
What is the difference between cannabis from OCS and cannabis from a dispensary?
In Ontario, OCS is the only online cannabis retailer and wholesaler of legal recreational cannabis. Cannabis products can be purchased at a number of privately-owned authorized retail stores across the province. Cannabis products made available from private dispensaries and other illegal sellers are not regulated by Health Canada and are likely to be untested, meaning that the product may be unsafe for consumption. All cannabis sold at OCS is sourced directly from producers licensed by Health Canada and must be tested and certified by Health Canada–approved labs.
What’s the best way to research the products available at OCS?
Through OCS.ca, adults 19 years of age or older will have access to fact-based information on cannabis products that can help guide purchasing decisions, and safe and responsible consumption practices. All cannabis products available through OCS.ca contain information on THC and CBD content, terpene profiles, the producer and where the products were grown. More detailed information on these topics can be found in the Learn section of our website.
For convenience, our online store contains helpful filters to assist you in sorting products by THC content, CBD content, price or terpenes.
Can products carried at OCS be traced back to their source?
Yes. Per federal regulations, manufacturer lot information is indicated on every package.
What standards does OCS use for selecting products?
OCS.ca carries only cannabis products from federally licensed producers in Canada. Licensed producers are subject to federal Health Canada regulations regarding the production facilities, conditions and origins of their products. Health Canada regularly visits producers to ensure these strict regulations are being followed, and regularly request to see their Certificate of Analysis to ensure that all products are tested and verified as safe for consumers.
How does OCS source products?
All of our cannabis is grown by producers licensed by Health Canada, and we only carry products that meet the federal regulations for quality, consistency and integrity.
What do I do if a product has been recalled?
Please contact our customer service line at 1-888-910-0627.