Why does my cannabis product actually weigh more or less than listed on the package?
The OCS only sells regulated, quality-controlled and tested cannabis products sourced from federally licensed producers authorized by Health Canada. The products that are shipped to the OCS from licensed producers are already individually packaged and sealed with an excise stamp. Health Canada sets strict standards for the net weight and net volume included on cannabis product labels. These rules allow for weight and volume to vary from labelled amounts within certain limits. If the product is between zero and two grams, Health Canada allows for a 10 percent variance. If the product is more than two grams, Health Canada allows for a 5 percent variance. For more information, please click here.
If you have concerns with weight or volume variances for a product purchased from the OCS, please contact the licensed producer directly.
How does the 30-gram limit apply to non-dried forms of cannabis?
One gram of dried cannabis is equivalent to:
70 g of non-solids product
0.25 g of non-solids concentrates
1 cannabis plant seed
15 g of solids containing cannabis
5 g of fresh cannabis
Currently, only dried flower, liquids and plant seeds are legal for purchase.
What is the difference between cannabis from OCS and cannabis from a dispensary?
In Ontario, OCS is the only online cannabis retailer and wholesaler of legal recreational cannabis. Cannabis products can be purchased at a number of privately-owned authorized retail stores across the province. Cannabis products made available from private dispensaries and other illegal sellers are not regulated by Health Canada and are likely to be untested, meaning that the product may be unsafe for consumption. All cannabis sold at OCS is sourced directly from producers licensed by Health Canada and must be tested and certified by Health Canada–approved labs.
What’s the best way to research the products available at OCS?
Through OCS.ca, adults 19 years of age or older will have access to fact-based information on cannabis products that can help guide purchasing decisions, and safe and responsible consumption practices. All cannabis products available through OCS.ca contain information on THC and CBD content, terpene profiles, the producer and where the products were grown. More detailed information on these topics can be found in the Learn section of our website.
For convenience, our online store contains helpful filters to assist you in sorting products by THC content, CBD content, price or terpenes.
Can products carried at OCS be traced back to their source?
Yes. Per federal regulations, manufacturer lot information is indicated on every package.
What standards does OCS use for selecting products?
OCS.ca carries only cannabis products from federally licensed producers in Canada. Licensed producers are subject to federal Health Canada regulations regarding the production facilities, conditions and origins of their products. Health Canada regularly visits producers to ensure these strict regulations are being followed, and regularly request to see their Certificate of Analysis to ensure that all products are tested and verified as safe for consumers.
How does OCS source products?
All of our cannabis is grown by producers licensed by Health Canada, and we only carry products that meet the federal regulations for quality, consistency and integrity.
What do I do if a product has been recalled?
Please contact our customer service line at 1-888-910-0627.