• Can I purchase seeds or clones at the OCS for growing my own cannabis at home?

    By Canadian law, you are permitted to grow up to four plants in your home (not per person). You may purchase seeds from OCS.ca and Authorized Cannabis Stores, and clones from Farmgate Stores. 

  • Why does my cannabis product actually weigh more or less than listed on the package?

    The OCS sells regulated, quality-controlled and tested cannabis products sourced from federally licensed producers authorized by Health Canada. The products that are shipped to the OCS from Licensed Producers are already individually packaged and sealed with an excise stamp. Health Canada sets strict standards for the net weight and net volume included on cannabis product labels. These rules allow for weight and volume to vary from labelled amounts within certain limits. If the product weighs up to 2 g, Health Canada allows for a 10% variance. If the product is more than 2 g, Health Canada allows for a 5% variance.

  • What’s the best way to research the products available at OCS?

    Through OCS.ca, adults 19 years of age or older have access to fact-based information on cannabis products that can help guide purchasing decisions and safe and responsible consumption practices. All cannabis products available through OCS.ca contain information on tetrahydrocannabinol (THC) and cannabidiol (CBD) content, terpene profiles, the Licensed Producer and where the products were grown.

  • Can products carried at the OCS be traced back to their source?

    Yes. In compliance with federal regulations, manufacturer lot information is indicated on every package. 

  • How does OCS source products?

    The OCS only sells cannabis products that are tested and traceable, sourced from federally licensed producers regulated by Health Canada. Find out more about legal cannabis in Ontario.

     

  • What do I do with a recalled product?

    If the recalled product is in your possession and you purchased it directly from the OCS, you may initiate a return. Contact our Customer Service Centre. We will collect your information and email you a Canada Post label so you can return the product to our Distribution Centre. Once we receive the product, a refund can be processed through the original payment method.