• Can I purchase a product online and return it to an Authorized Cannabis Store?

    Unfortunately, no. The OCS offers a 14-day Return Policy on all orders of cannabis products from OCS.ca in original condition within 14 days of delivery. 

  • Can I change or cancel my order after I’ve placed it?

     

    Our team assembles your order soon after you place it. If you notice an error right after receiving your order confirmation, immediately call our Customer Service Centre to see if the order can be changed.

  • What should I do if I have a complaint about the quality of product I purchased on OCS.ca?

    We work with Licensed Producers to investigate all quality assurance complaints. To report a product quality complaint, contact our Customer Service Centre.

  • How can I track my order?

    When you submit an order through OCS.ca, you will receive a confirmation email, along with a link that allows you to view your order status. Once your order has shipped, the OCS will send you an email update with a tracking number. This tracking number will let you track your parcel’s progress toward its final destination.

  • The pre-authorization on my account disappeared. Is my order cancelled?

    Unless you receive a cancellation email notice from the OCS, your order is still being processed. There is sometimes a lag between when your credit card pre-authorization becomes a charge on your statement.

  • Will all my items arrive together?

    Generally, all items will be sent together in one package. There may be exceptions based on the size and availability of products.  

  • Can I return products for a refund?

    The OCS offers a 14-day Return Policy on all orders of cannabis products from OCS.ca at no cost. Products must be returned in original condition within 14 days of delivery. Once we receive your package and process the return, a refund, not including the shipping fee, will be processed via the original method of payment within three to five business days.

  • Where’s my order?

    When you submit an order through OCS.ca, you will receive a confirmation email, along with a link that allows you to view your order status. The OCS will send you an email update with a Canada Post tracking number once your order has been shipped. This order number will let you track your parcel’s progress toward its final destination.

    Canada Post – Xpresspost deliveries can be expected within three to five business days. However, for those in select or rural areas in Ontario, delivery can take up to 10 business days. Refer to your tracking email to see in detail where your order is.

    Same-Day Delivery is within the same day between 5 p.m. and 10:30 p.m. Express Delivery can be expected within three days between 5 p.m. and 10:30 p.m. Refer to your tracking email for specific details about your order.

    If you have any questions or concerns, please contact our Customer Service Centre.