Orders cannot be cancelled.
Because our team assembles your order very soon after you place it, if you notice an error right after receiving your order confirmation, you should immediately call our customer service line at 1-888-910-0627 to see if the order can be changed.
We work with licensed producers to investigate all quality assurance complaints. To report a product quality complaint, we welcome you to contact our customer service team by phone at 1-888-910-0627 or by LiveChat.
You will receive an e-mail notification when your order is shipped including the Canada Post tracking number.
Generally, all items will be sent together in one package. There may be exceptions based on the size and availability of the product(s).
In certain circumstances, we will accept returned cannabis products in their original, unopened condition within 14 days. Please see our return policy for full details.
If you have received an email from Ontario Cannabis Store confirming receipt of your order, it is being processed. A second e-mail notification with the tracking number will arrive once your order is ready to ship.