What should I do if I have a complaint about the quality of product I purchased on OCS.ca?
"We work with licenced producers to investigate all quality assurance complaints. To report a product quality complaint, we welcome you to contact our customer service team at: 1-888-910-0627"
How long will it take to receive my order?
We ship through Canada Post Xpress delivery service, and most orders are delivered within 1 to 3 business days. However, for those in select or rural areas in Ontario, delivery can take up to 10 business days.
When do I get my tracking number?
You will receive an e-mail notification when your order is shipped including the Canada Post tracking number.
The pre-authorization on my account disappeared. Is my order cancelled?
Unless you receive a cancellation e-mail notice from Ontario Cannabis Store, your order is still being processed. There is sometimes a lag between when your credit card pre-authorization becomes a charge on your statement.
Will all my items arrive together?
Generally, all items will be sent together in one package. There may be exceptions based on the size and availability of the product(s).
How is my order shipped?
We ship our orders using Canada Post Xpress delivery service.
Can I return products for a refund?
In certain circumstances, we will accept returned cannabis products in their original, unopened condition within 14 days. Please see our return policy for full details.
Do I have to be home to receive my package?
An adult aged 19 years or older must be home to sign for the package.That adult may be required to show valid photo identification to the delivery agent to verify that they are over 19.
Where’s my order?
If you have received an email from Ontario Cannabis Store confirming receipt of your order, it is being processed. A second e-mail notification with the tracking number will arrive once your order is ready to ship.